The City of Easton's employment policies and practices are in accordance with applicable federal, state and local laws, ordinances, and regulations.
THE CITY OF EASTON IS AN EQUAL OPPORTUNITY EMPLOYER
Located just 50 miles north of Philadelphia, 70 minutes from New York City and 30 minutes from the Poconos, the City of Easton, PA is a city with an interesting history dating back prior to the Revolutionary War. Home to 26,000 people, Easton is part of the Lehigh Valley metropolitan area, the third largest market in Pennsylvania.
Today it is a city on the edge of great happenings and wonderful opportunities with the recent adoption of a new Home Rule Charter. We are home to superior healthcare, excellent academic institutions, affordable housing, great arts community, historic business center with easy access to everywhere from the ABE International Airport.
The City of Easton is seeking qualified applicants for the listed positions. The job description links, where applicable, are listed below and/or can be obtained from the Human Resources Office at 1 South Third Street, Second Floor, Easton, PA or by phone requests at 610-250-6622.
Class Title: Systems Administrator
Class Definition: Performs responsible, difficult, and complex technology rated services involving the exercise of independent judgment as required and provides supervision to computer users within the City of Easton computer network services.
Distinguishing Features of Work: Working under the general guidance of the Information Technology Manager, a person in this position will be required to be knowledgeable about all the aspects falling under the direction and supervision of the Information Technology Department. A person in this position will be expected to be versatile in the job responsibilities of the Information Technology Office and provide assistance to the supervisor and in the absence of the supervisor will provide oversight of the Information Technology Office . Emphasis is placed upon accuracy both for self and others when performing IT functions this involves the ability to use individual judgment and ingenuity in checking and correcting the work of other employees, if necessary. A person in this class has the responsibility for the adequate timely completion of assignments which are in accordance with the standard practices of the Office. Work may involve some disagreeable aspects, for example, when working with unsatisfied users and customers. Although independent judgment is an important factor in this position, constant communication and direction with and from the Information Technology Manager is crucial.
Proven ability to assess problems and research solutions The System Administrator must possess the experience and knowledge to prevent or resolve IT problems on their own. When problems arise for users, it is the responsibility of the System Administrator to focus on getting the user back up and running. Due to our size, more than likely issues are bound to pop up. Some of these issues can stop users from getting any work done, which directly impacts our operation. That is why it is imperative for the System Administrator to come to the rescue by assessing the problem and finding a suitable solution in a timely fashion. The end user is our customer and it is imperative to address their issue and have them back in production mode as soon as possible.
Strong interpersonal and communication skills Regardless of what department you work in, communication within that office is key to success. In the case of computer technology, it is critical that end users and System Administrators have open lines of communication by being comfortable with talking, listening, and presenting to one another. When there is a technical problem, users usually do not hesitate to go to the System Administrator and address the issue. However, there are times when users try to work around an issue, especially if they are working on a deadline. The System Administrator should always encourage users to report a problem immediately. In turn, the System Administrator should be encouraged to communicate any known issues within the network to all end users. When everyone in the office is aware and understands the breadth of an issue, the first step to prevention has been taken.
Examples of Work: (Note: The following examples of work are only illustrative of the kind of work to be performed by persons of this class and are not intended to be all-inclusive or exclusive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Prevent future problems by automating processes A System Administrator must be as proactive as possible when it comes to problem solving. It is safe to assume that when one end user has a problem, eventually other users will encounter similar issues. Not only does the System Administrator have the responsibility of finding the solution, but also of creating a system that can either eliminate the problem or automate the process of finding the solution. In order to test different solutions, the successful System Administrator should create a test environment with users on board and ready to test. This not only saves time but, in the end, also saves money. It is imperative the System Administrator test the work they are doing and work directly with the end-user to ensure what is taking place is working to the satisfaction of the end user.
Productive management of time The typical day of a System Administrator usually involves being at the call of his/her end users. Time to focus on other responsibilities is limited, and whenever there is available time, System Administrators must take advantage to get their other tasks completed. This takes not only focus, but also the ability to manage what little time they have for the rest of their job duties. Just as important as troubleshooting is the need to:
- Analyze system logs
- Introduce and integrate new technologies
- Perform routine audits of systems and software
- Perform backups
- Install and configure new hardware and software
- add/remove/update user account information
- Responsible for security
- Document the configuration of the system
- Fine-tune system performance
- Ensure network infrastructure is up and running
- Manage data and data tables
- Perform backup and recovery functions
- Interface with third party support companies
- Assist users with issues including hardware and software
- Troubleshoot performance issues
- Support all desktop and server applications
Keen awareness of system vulnerability The goal of any System Administrator is to make sure the network infrastructure is secure, stable and prepared to fight off any attack, paving the way for uninterrupted business. Stay connected to appropriate security bulletins with updates from vendors, user groups, and other trusted sources. Keep machines physically secure by protecting the system console and encouraging users to log off when they are not in use. Minimizing any unused applications will not only allow for better performance, but will also alleviate system vulnerability. Passwords should be protected and changed often. Restrict users from certain administrative settings so if their computer is attacked, it cannot affect other users or the entire network. By monitoring systems frequently and randomly, unauthorized modifications to the system are easier to detect. Despite preventative measures the System Administrator has taken, reliable backup and disaster recovery procedures are necessary for unpredictable circumstances. In addition, educating end users on proper security
Greater knowledge of the business side of IT Learning how the latest technology can and will affect your role is imperative. The growth of cloud computing has spawned more job opportunities in the IT field and though specific job requirements vary by position, all will require greater knowledge and awareness of the business side of IT.
The System Administrator is the person who is responsible for building and maintaining the data center infrastructure for the City. They are responsible for installing, supporting, and maintaining the various systems throughout the City owned and operated facilities. The following six areas are very important and will weigh heavily in our final decision.
Tools and Equipment Used: Responsible for designing, organizing, modifying, and supporting The City computer systems and infrastructure for all departments. Designs and installs LANs, WANs, Internet and intranet systems, and network segments. Installs and configures new programs and hardware, maintains all desktop and remote access computers and our thin client environment. Must have knowledge of LAN wiring, Category 5,6 and familiar with fiber optic hardware.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will almost always work indoors. The noise level in the work environment ranges from quiet to moderately loud.
Necessary Knowledge, Skills and Abilities:
- Support LANs, WANs, network segments, Internet, and intranet systems.
- Maintain system efficiency.
- Ensure design of system allows all components to work properly together.
- Troubleshoot problems reported by users.
- Make recommendations for future upgrades.
- Maintain network and system security.
- Analyze and isolate issues.
- Monitor networks to ensure security and availability to specific users.
- Evaluate and modify system's performance.
- Identify user needs.
- Maintain integrity of the network, server deployment, and security.
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
- Design and deploy networks.
- Perform network address assignment.
- Assign routing protocols and routing table configuration.
- Assign configuration of authentication and authorization of directory services.
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
- Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
- Must work well with co-workers, good communication skills, and willingness to teach users.
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
- Through Knowledge of Windows Servers and Architecture including Active Directory
- Working knowledge of Microsoft Office Products, troubleshooting, user assistance.
- Maintenance of databases, extract files, data imports/exports
Necessary Knowledge, Skills and Abilities: Ability to give, understand, and follow oral and written instructions. Ability to communicate effectively verbally and in writing. Ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions in a time and accuracy sensitive environment; ability to work effectively with the general public and at times difficult customers; ability to establish effective working relationships with other city employees.
Qualifications Required for Appointment:
- Minimum of three-five years as System Administrator, troubleshooter, working environment.
- Minimum of a Bachelor’s degree in computer science or 5 years work experience as a System Administrator
- Must be familiar with Microsoft OS’s including Windows Servers.
- Must be familiar with Microsoft Remote Desktop Services.
- Familiar with computer coding and programming.
- Must be familiar with Databases, Database Structures, Database Management.
- Must be capable of working alone and have strong debugging skills.
- Must possess experience with Active Directory.
- Must possess experience with TCP/IP Protocol, IP Network infrastructure, DNS and NETBIOS.
- Must possess a valid driver’s license and have own transportation.
- Must be capable of lifting up to 25 lbs.
- Experience with “Thin Client” desktop and server environments such as Hyper-V and VM environments.
- This role requires the individual to work with several departments outside of IT, on a daily basis. Therefore you need to possess a high level of patience and professionalism when working with other employees who will have a varying range of computer competencies.
- As the ‘puzzle solver’ of the City, and this can be highly stressful, must possess excellent problem solving and multitasking skills, must have a willingness to be a constant learner and able to remain calm when dealing with a crisis.
You will have access to confidential information from time to time, which needs to be kept private to maintain professionalism.
- Must be able to communicate clearly.
- Must possess a valid Pennsylvania Drivers License.
- Must be able to walk up and down stairs.
ADVANTAGE / PLUS
- Cisco Certified Network Associate
- Cisco Certified Network Professional.
- One or more of these - MCSA Certification MCSE Certification ASA Certification
- Familiarity with operating systems and programs such as Unix, Linux, and/or Oracle and Windows.
- Experience with NCOMPUTING devices and VSPACE is a plus.
- Experience with Windows Server 2012 FX
- Experience with VM Technology
Work Schedule: Per established departmental policy.
To apply for this position, a completed application of employment, background investigation waiver form, letter of interest and resume and salary history should be sent to Marc Redding, HR Manager, ATTN. Systems Administrator Search,1 South Third Street, 2nd floor, Easton, PA 18042 or via e-mail to firstname.lastname@example.org. Forms cannot be completed on line, they must be downloaded to be filled in. Deadline for receipt of completed application packet is close of business, Friday, May 1, 2015.
THE CITY OF EASTON IS AN EQUAL OPPORTUNITY EMPLOYER
All information should be submitted to:
Human Resources Manager
1 South Third Street
Easton, PA 18042